Centralized communication for property management teams
Say goodbye to email overload, random text messages, and disconnected teams.
Transparency & Collaboration
- Visibility into important conversations without being flooded with “CC’s”
- Real-time language translation means no communication barriers
Easy Implementation
- We do the heavy lifting,
so you don’t have to - Up-front and ongoing
employee training included
Property management teams work faster & more efficiently on Synco
Matthew Schmelzer
Principal
Jeff Katz
Principal
Russell Cooper
President
Jordan Platt
VP of Operations
Mario Gaztambide
Sr. Managing Director of Residential Properties
Jim Rostel
Chief Operating Officer
THE PROBLEM
Property management communication is more fragmented, unsecure, and painful than ever.
Property Management Companies rely on generic tools to communicate internally – email, text, MS Teams, WhatsApp – and that’s a problem.
- Information is siloed and critical decisions are made without transparency
- Important opportunities get missed and issues take longer to resolve
- High turnover makes everything worse
THE SOLUTION
Synco is the communications platform actually built for operating properties.
Frequently Asked Questions
The generic features of MS Teams aren’t created or optimized for the usual property management functions and workflow. Teams:
- Isn’t adopted readily by on-site staff members, so your staff remain disconnected
- Doesn’t organize information by property and unit
- Can’t integrate with your existing tech stack or external vendors, suppliers, and partners
- Requires that every user has a corporate email address (and many site staff don’t)
Synco can be implemented for your property management team as quickly as 2-3 weeks – all that’s required is information you already have on hand (property and unit list), then we handle the heavy lifting for account configuration. We can move faster or slower depending on your needs, but we generally advise customers to plan for 4 weeks to get started on Synco.
Synco can be used on a desktop computer via a web browser, or via Android or Apple mobile device. Conversations are seamless across desktop and mobile, and the platform is designed for property management work – if you have limited connectivity or are “offline,” your conversations in Synco will still load (message content, attachments) and sent messages will remain queued until you regain connectivity.
Any type of file can be exchanged in Synco, from PDFs to Excel to photos and videos. Attachments can be added to any conversation via desktop or mobile app, and there is no storage limit on your Synco account.
Vendors or external parties can communicate via the Synco platform via their email, without changing the way they work. External Party Access allows users to add recipients outside their organization to Synco conversations and communicate with them through the Synco platform. Learn more about External Party Access here.
Yes! When a new employee joins your team, you have the option to give them historical access to conversations relevant to them. So for example, a new Property Manager can have access to all communication for their property, with conversations organized by Unit – just like your PMS. The result – dramatically faster and easier onboarding.
Using text messaging a liability for property management companies, because:
- Text messaging is not a secure, company-owned communication platform
- When information is exchanged via text, not only is sensitive company information stored on a personal device, but if an employee leaves, that sensitive information stays with them
- There’s no visibility into texting happening in small groups, and it’s hard to search
Read: Your Property Management Team is Texting – And That’s A Huge Liability
Synco enhances and connects your entire property management tech stack by ingesting email alerts, updates, and reports and transforming them into real-time Synco conversations. When you connect your existing software platforms to Synco email integration, key events get to the right people, in real-time, for easy collaboration. Synco is actively working with leading PMS software for custom/deeper integrations.
Fostering fast and easy communication across your entire team is a key part of any property management centralization project, whether you’re centralizing leasing, accounting, admin, or maintenance workflows. Synco is a centralized communication platform that enables your team to communicate cross-functionally in one place, regardless of what internal department or team they are on.
Have more questions? Contact us here.